SHIPPING AND HANDLING

Do you ship worldwide?

Yes, we ship worldwide (with a few exceptions). Please let us know if you do not find your country on the shipping country list in checkout.

How much is the Shipping and handling Charge?

Shipping and handling costs are displayed in your shopping cart at any time when you add a product to the cart. They depend on the shipping services offered for your region.

Can I combine shipping for more than one product?

Yes for FREE. At esculpta shipping is flat-rate which means that you can combine as many items as you want in one order free of any additional shipping charge.

When can I expect my order to arrive?

We ship retail orders worldwide several times a week. If you place an order in our store the following schedule will apply (Schedule does not apply to our business-customer division):

DELIVERY TIMES ESTIMATE BY LOCATION & CARRIER
EUROPEAN UNION WORLDWIDE
Airmail DHL Airmail DHL
Transit time: 3-6 days 1-2 days 6-12 days 2-3 days

Days quoted are business days (non week-end, non-holidays) and are estimates. Days are calculated after dispatch and do not include our processing time (usually between 1-3 days).

** Standard processing times may be different for custom orders and special items requiring a longer processing time (in such case, the processing time is clearly indicated on the product page under 'Product Details'
**At holidays and peak times of the year please consult the maximum expected timeframe.
**Postal (PO) boxes: Delivery by Airmail ONLY. Please do not select DHL unless you provide us with a physical address.

How discreet is external packaging?

discreet shipping

We respect your privacy. All products are shipped in discrete and neutral packaging without any external branding or description of contents.

CHECKOUT AND PAYMENT

What payment methods do you accept?

Our primary payment method is Paypal but this includes all major credit cards even without having a Paypal account. This is our favorite payment method and has been chosen in the interest of safety of our customers.

Secure Payments by Paypal

Purchasing online from a Paypal verified business like Esculpta is widely considered to add an additional layer of protection to your online shopping. Business transactions are monitored for fraud and you do not have to share your sensitive financial information directly with businesses you buy from.

I don't have a Paypal account. Can i still place an order with you?

Yes. At Esculpta we have a Paypal verified business account. Therefore our customers are NOT required to also to have a Paypal account to do business with us. You can use a regular credit card to checkout and the Paypal gateway without signing into Paypal.

To do this, when prompted to the Paypal site in checkout, select the link that says either "Don't have a Paypal account?" or "Pay with my credit or debit card" (depending on your region, the wording is different) Either way, signing up to Paypal is optional and you can still checkout with a common credit card.

If you are experiencing difficulty making a transaction directly from your card, we have found that Paypal will in most cases allow you to do so easily when completing the order from a tablet or phone. Our website is also responsive and optimized for these devices.

Do the displayed prices include taxes?

Yes. All displayed prices on our site include applicable sales taxes eg. VAT if applicable depending on your region. However any potential duties or customs charges that could occur upon entry to your country (subject to your local authorities) are the obligation of the buyer. From our experience however, such charges are rarely imposed and affect less than 1% of our international sales. In rare cases when duties have been applied to packages sent, charges reported to us are usually under 10%-15% of product value.

I can't see my country's currency offered on your website. Can I still place an order?

We accept several currencies at esculpta but it would not be possible to offer every single type of currency option. You can however make payment with any currency whatsoever and Paypal will automatically handle any necessary currency conversions at daily exchange rates to complete the transaction.

How can I know it's safe to purchase online from Esculpta?

We understand how important confidence and safety is for you. Shopping on the internet sometimes seems like risky stuff! There are however also a number of ways to ensure minimizing the risk of a bad experience and at Esculpta you can be completely confident of your safety for a number of reasons:

  1. Esculpta has been in business since 2003, has a registered trademark and has a sound track record and reputation with customers, financial institutions and business partners.
  2. Conducting business via a Paypal Business account also means we have been verified and transactions that take place through Paypal are monitored by Paypal.
  3. You do not need to disclose your credit card details to us. You only share your sensitive information with Paypal which offers industry leading SSL encryption during checkout, better than most credit-processing systems.
  4. Our return policy gives you the right to a full refund if your item is not exactly as it has been described or arrives in damaged condition.

OTHER FAQ

Where else can I find your products?

Please check out our list of worldwide stockists and partners

Some of our partners may carry only specific items from our collection. This website however is where you will find our entire current collection.

What is the quality of your silver? Is all your jewelry made of silver?

All of our silver jewelry is made from solid 925 sterling silver. This means 92.5% (or 925/1000) purity which is internationally regarded as the optimal purity for the highest quality of jewelry. Our silver is nickel-plating free in line with EU directives. Not all of our jewelry items are made of solid silver. Some are silver plated. The material of each product can be seen in the 'ITEM SPECS' tab on each product. Finally all solid silver jewelry carries a 925 hallmark on the actual item.

What are the benefits of Esculpta's cockrings over mass-produced ones?

Numerous! We've written an article to outline the 7 benefits to expect when ordering an Esculpta cock-ring

How can I clean my silver jewelry/silver cock ring?

Esculpta's jewelry and cock rings require no additional care than other silver items you may already own. You can wash your jewelry with soap and water as long as you dry it well afterwards. A quick polish up with a soft cloth - once in a while will do wonders for keeping it sparkling new. Feel free to check out our tips on maintaining silver in tip-top condition.

What is your return policy?

In the unlikely event that the product arrives damaged or faulty, the buyer has option of refund or replacement (stock permitting). We appreciate that we are contacted within a week after receiving any such faulty or damaged goods to make appropriate arrangements.

Unless an item arrives damaged, faulty or 'not as described' we can NOT accept returns of cock rings for reasons of hygiene. This policy ensures that customers can shop with confidence knowing that orders come straight from production and aren't recycled returns!

To avoid disappointment regarding size and fit, if you are unsure of your required size, we recommend selecting an adjustable cock ring designs.

What are your terms of service?

You can view all of our terms of service regarding shopping in our store, at terms of service

Are C-Rings safe to use?

Only if used sensibly. We do not endorse their use as medical aids or medical therapy to any kind of medical condition. However if you have specific medical conditions eg. diabetes, their use should be avoided. For detailed guidelines please refer to Health and Safety with Cock Rings . When worn for physical pleasure (to restrict blood-flow with an erection) the maximum advised time-period of use is 20 minutes assuming that there aren't any signs of discomfort sooner.

I like to wear esculpta's c-rings at work for long hours as they give me an inner boost. Is it safe to wear for so long?

First please check that you have none of the medical conditions mentioned at Health and Safety with Cock Rings. For generic cock-rings it is broadly accepted that c-rings have a medically recommended maximum use of 20 mins. However this applies for cock-rings of which the sole purpose is blood-flow restriction. 

Our innovative designs are hybrid jewelry items and pleasure items and unlike most generic c-rings most are size-adjustable. If loosened for comfort can be worn solely for the purpose of jewelry without restricting blood-flow. There is no medical study we are aware of that suggests it may be any health-risk whatsoever to wear a loosened ring for longer. Common sense is advised to all of our customers and to remove the ring immediately in the event of any signs of discomfort or disturbance. 


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